Sharing Truthful Experiences & Tangible Lessons 

#SBNNMasterclass features Nigeria's brightest entrepreneurs sharing real, authentic lessons from not only successes, but also their failures as they've navigated the business terrain in Nigeria. 


JULY 2020

17th - 18th July 2020

Retail Service Excellence

with Paul Okeugo


About the Teacher

Paul Okeugo is a Sales & Marketing Professional, Entrepreneur, Public Speaker and Creative Industry specialist. He is a founder and COO/President of Chocolate City Group, one of the best-known brands in the music and entertainment industry in Africa, housing a music label, media and brand agencies and a food and beverage chain (CCX Lounge). Paul has held several senior Sales & Marketing roles in FMCG and Telecoms business Including British American Tobacco,  Nokia , Microsoft and HMD Global as a senior business and sales manager in the West African region . Paul has also served as a consultant to multiple brands and business

GET READY tor a Knock-Out experience as Paul Okeugo delivers a heavy-hitting Retail Service excellence Masterclass.


Keeping customers coming back is one of the biggest goals of any retail service provider, especially in today's environment. And so over the over this 2 day intensive training, participants will learn key tools and frameworks in Retail Service Excellence that are useful for any entrepreneur aiming to thrive in the Nigerian retail market place across various sectors. 

After the Masterclass, participants will:

  • Have a service excellence mindset

  • Understand the roles and responsibilities of the Company Ambassadors

  • Know Retail Customer Satisfaction Standards

  • Have the key skills and competencies to create customer Touchpoints

  • Understand how to surprise and delight in the customer experience

ONLY SBNN Registered Members can apply.

Register Here. This Masterclass qualifies for SBNN 3-star certification.  Apply by Monday, 13th July 2020.

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