Sharing Truthful Experiences & Tangible Lessons
#SBNNMasterclass features Nigeria's brightest entrepreneurs sharing real, authentic lessons from not only successes, but also their failures as they've navigated the business terrain in Nigeria.
17th - 18th July 2020
Retail Service Excellence
with Paul Okeugo
About the Teacher
Paul Okeugo is a Sales & Marketing Professional, Entrepreneur, Public Speaker and Creative Industry specialist. He is a founder and COO/President of Chocolate City Group, one of the best-known brands in the music and entertainment industry in Africa, housing a music label, media and brand agencies and a food and beverage chain (CCX Lounge). Paul has held several senior Sales & Marketing roles in FMCG and Telecoms business Including British American Tobacco, Nokia , Microsoft and HMD Global as a senior business and sales manager in the West African region . Paul has also served as a consultant to multiple brands and business
GET READY tor a Knock-Out experience as Paul Okeugo delivers a heavy-hitting Retail Service excellence Masterclass.
Keeping customers coming back is one of the biggest goals of any retail service provider, especially in today's environment. And so over the over this 2 day intensive training, participants will learn key tools and frameworks in Retail Service Excellence that are useful for any entrepreneur aiming to thrive in the Nigerian retail market place across various sectors.
After the Masterclass, participants will:
Have a service excellence mindset
Understand the roles and responsibilities of the Company Ambassadors
Know Retail Customer Satisfaction Standards
Have the key skills and competencies to create customer Touchpoints
Understand how to surprise and delight in the customer experience
ONLY SBNN Registered Members can apply.
Register Here. This Masterclass qualifies for SBNN 3-star certification. Apply by Monday, 13th July 2020.